Privacy policy

Last updated: November 9, 2025
Operator: Voltzen LLC (Maryland, USA)
Contact: voltzenllc@gmail.com

Voltzen LLC operates this store and website (the “Services”) to provide you a curated shopping experience. The Services run on Shopify. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or purchase through the Services. If this policy conflicts with our Terms of Service, this policy governs privacy matters.

By using the Services, you acknowledge you’ve read and understood this Privacy Policy.

1) Personal Information We Collect

“Personal information” means data that identifies or can reasonably be linked to you. We collect:

Contact details: name, email, phone, billing/shipping/courier address.
Account details: username, password, preferences.
Order/transaction data: products viewed, cart/wishlist activity, purchases, returns/exchanges.
Payment data: processed by third-party processors (we don’t store full card numbers).
Device/usage data: IP, device/browser info, identifiers, and interactions with the Services (via cookies and similar tech).
Communications: messages you send us (e.g., support).

Sources: directly from you; automatically via cookies/SDKs; from service providers (e.g., payments, analytics, fulfillment); and marketing/tech partners as permitted by law.

2) How We Use Personal Information

Provide & improve the Services: process orders/payments, manage your account, arrange shipping (including to your own courier/forwarder if you choose), handle returns, personalize content, and keep the site secure.
Marketing & advertising (opt-in/opt-out): send offers/updates; show ads based on your activity.
Security & fraud prevention: authenticate, detect and address abuse or illegal activity.
Support & communications: respond to your requests.
Legal compliance: meet legal obligations and enforce our terms.

3) How We Disclose Personal Information

We share only as needed to operate our business:

Shopify (hosting/ecommerce platform) and essential vendors: payment processors, analytics, cloud hosting, email/SMS, customer support, carriers and couriers/forwarders (including your designated courier), and fulfillment tools.
Marketing/technology partners to run campaigns and measure performance (they use their own privacy notices).
Business transfers (e.g., merger) or legal reasons (e.g., subpoenas, to protect rights/safety).
At your direction/consent, including social login/widgets.
We do not sell your personal information.

Shopify relationship: Shopify processes personal information to operate and improve the platform and may combine signals from interactions with other merchants. For details and your rights over data Shopify processes, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

4) Cookies & Similar Technologies

We use cookies/pixels to remember your session, preferences, and measure performance. You can control cookies in your browser settings. Where required, we display a consent banner.

Global Privacy Control (GPC): If your browser sends a valid GPC signal, we treat it as an opt-out of sale/sharing/targeted advertising for that browser/device (and your account when we can associate it).

5) Your Rights & Choices

Depending on your region, you may have rights to access/know, delete, correct, port, and to opt-out of sale/sharing/targeted ads. You can also unsubscribe from marketing at any time (links in our emails).
To exercise rights, contact voltzenllc@gmail.com. We may need to verify your request or authorized agent.

We will not discriminate against you for exercising your rights.

6) Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We retain data as long as needed for accounts, orders, legal duties, dispute resolution, and business needs; marketing data until you unsubscribe or request deletion.

7) Children

Our Services are not directed to children under 13 (or the age of majority where you live). We do not knowingly collect their data.

8) International Transfers

Your information may be processed in the U.S. and other countries. For EEA/UK transfers, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) where applicable.